Terms of Service

By creating an account or accessing Eleva, you agree to these Terms of Service and our Privacy Policy. If you do not agree, you must not use Eleva.

These Terms constitute a binding legal agreement between you (or the entity you represent) and Eleva. You represent that you are at least 18 years old and have the legal authority to enter into this agreement on behalf of your organization.

Eleva is currently in Beta. During this period:

• Access requires an invitation code issued by Eleva
• The service is provided free of charge - no payment is required
• Features, availability, and performance may change without notice
• We may discontinue the Beta, modify features, or transition to paid plans at any time with reasonable notice
• Beta users will be given priority consideration when paid plans launch

No warranties during Beta: The service is provided "as is" during the Beta period. We do not guarantee uptime, data persistence, or feature availability.

To use Eleva you must:

• Provide accurate, current, and complete registration information
• Keep your login credentials confidential - you are responsible for all activity under your account
• Notify us immediately at security@appeleva.com if you suspect unauthorized access
• Use a valid beta access code issued by Eleva

One account per individual.

You agree not to:

• Use Eleva for any unlawful purpose or in violation of applicable laws or regulations
• Upload content that infringes intellectual property rights, is defamatory, fraudulent, or harmful
• Attempt to gain unauthorized access to Eleva's systems, networks, or other users' accounts
• Reverse engineer, decompile, or disassemble any part of the platform
• Use automated tools (bots, scrapers) to access the service without written permission
• Resell, sublicense, or white-label Eleva without written permission
• Introduce malware, viruses, or any other harmful code
• Conduct denial-of-service attacks or overload our infrastructure
• Forward or connect content to Eleva (including via Magic Inbox) that you do not have the right to share, or that discloses another person's personal data without a lawful basis for doing so
• Use your Eleva inbound email address (Magic Inbox) to send spam, unsolicited bulk email, or content unrelated to your own business records
• Attempt to spoof a sender identity to bypass Magic Inbox's sender verification and get content committed to another user's records

We reserve the right to suspend or terminate accounts that violate these rules, with or without prior notice depending on severity.

Magic Inbox & Connected Sources If you enable Magic Inbox or connect a third-party source (e.g., forwarding rules, future integrations), you additionally agree that:

• You are solely responsible for verifying you have the right to forward or share any content you send to Eleva, including any personal data of third parties contained in it (see our Privacy Policy for how we handle this)
• Eleva processes the content of documents and emails you forward as your processor, acting on your instructions to extract and file them into your records - you remain responsible for the accuracy of what you choose to send us and for your own obligations toward anyone named in it
• Extraction is not infallible: high-confidence results may be filed automatically, low-confidence results and unverified senders are held in a review queue for your confirmation, and you can adjust these thresholds or disable auto-commit entirely in your settings
• You can revoke or regenerate your Magic Inbox address at any time; on account deletion, the address is deactivated and future mail to it is rejected

Eleva uses artificial intelligence to generate analysis, recommendations, and insights. You understand and agree that:

• AI outputs are for informational purposes only and do not constitute legal, financial, regulatory, tax, or professional advice
• You should consult qualified professionals before making decisions based on AI-generated content
• AI systems can make mistakes - outputs may be incomplete, inaccurate, or outdated
• You are solely responsible for decisions made based on content generated by Eleva
• Eleva makes no warranty regarding the accuracy, completeness, or fitness for purpose of AI-generated outputs

You retain ownership of the content you input. You grant Eleva a limited license to process your content solely to deliver the service.

Eleva's IP: The Eleva platform, its design, technology, trademarks, and all content created by us are owned by Eleva and protected by intellectual property laws. Nothing in these Terms transfers any IP ownership to you.

Your Content: You retain full ownership of all data, documents, and content you upload or create within Eleva. By using the service, you grant us a limited, non-exclusive, royalty-free license to store and process your content solely to provide and improve the service.

Feedback: If you provide feedback or suggestions, we may use them to improve the platform without any obligation to compensate you.

These provisions will apply when paid plans launch after the Beta period:

• Subscriptions renew automatically at the end of each billing cycle unless cancelled
• Annual subscriptions are non-refundable after 14 days from the start date
• Monthly subscriptions may be cancelled anytime; access continues until the end of the paid period
• Prices may change with at least 30 days' notice before the next billing cycle
• All prices are exclusive of applicable taxes (VAT, etc.) which will be added where required by law

We will communicate specific pricing terms clearly before any charge is made.

By you: You may delete your account at any time from your account settings. Upon deletion, your data is removed as described in our Privacy Policy.

By us: We may suspend or terminate your account if you:

• Violate these Terms
• Engage in fraudulent or abusive behavior
• Fail to pay fees when applicable (post-Beta)

For material violations (e.g., illegal use), termination may be immediate. For non-material violations, we will give reasonable notice before terminating.

Upon termination, your access to the service ceases and your data is deleted as described in our Privacy Policy.

To the maximum extent permitted by applicable law:

• Eleva's total liability for any claim arising from these Terms or your use of the service shall not exceed the amount you paid to Eleva in the 12 months preceding the claim (or, during Beta, €100)
• We are not liable for any indirect, incidental, special, consequential, or punitive damages, including loss of profits, data, goodwill, or business interruption
• We are not liable for third-party service disruptions, including AI provider outputs, database downtime, or hosting failures

Nothing in these Terms excludes liability for death or personal injury caused by negligence, fraud, or any liability that cannot be excluded by law.

You agree to defend, indemnify, and hold harmless Eleva and its affiliates, officers, employees, and agents from and against any claims, liabilities, damages, losses, and expenses (including legal fees) arising from:

• Your use of the service in violation of these Terms
• Your content or data processed through Eleva
• Your violation of any third-party rights

These Terms are governed by the laws applicable to Eleva's place of incorporation. Regardless of these Terms, mandatory consumer protection and business protection laws of your country of residence continue to apply where legally required.

Dispute resolution: We encourage you to contact us at legal@appeleva.com first to resolve any disputes informally. If a dispute cannot be resolved informally within 60 days, it shall be referred to the competent courts of the applicable jurisdiction.

If an alternative dispute resolution mechanism is available under the laws of your country, you are free to use it.

We may update these Terms from time to time. For material changes, we will provide at least 14 days' notice via email or a platform notification before the new terms take effect.

Continued use of Eleva after the effective date constitutes your acceptance of the revised Terms. If you disagree with changes, you should stop using the service and delete your account.

For legal and terms-related inquiries:

Email: legal@appeleva.com